Frequently Asked Questions
Are your products safe to use?
Yes. Safety is our concern and we adhere to strict manufacturing standards.
Our products are also registered with the Indonesia National Agency of Drug and Food Control - Badan Pengawas Obat dan Makanan (BPOM).
I've forgotten my password. What should I do?
To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page.
Please note, for security reasons we are unable to send your old password via email.
How long does the delivery take?
Delivery period varies depending on your courier choices and region.
For more information please view our Shipping option
Can I change or amend the product after a sale has been made?
We are sorry, but all sales made are final.
The product I received seem to be faulty, is a refund/exchange possible?
Yes. If the product that you received are faulty/damaged, please let us know through firstname.lastname@example.org
and we will get back to you as soon as possible. An exchange for unused product is possible if you have received
damaged goods or had received the wrong ordered product and a request was made within 10 working days.
Please note that in returning/exchanging your goods, we would need your proof of purchase receipt to be
sent back along with the unused goods.